One inbox. Every channel. Every customer.
Messages from Telegram, Instagram, WhatsApp, Viber, web chat and email land in one list, sorted by what needs you first.
Ownership on every conversation
Assign to a person or a team, or let rules do it by channel, topic and load.
Customer, not channel
Olena on Instagram and Olena by email are one customer with one history.
Filters that match your work
Mine, unassigned, waiting, urgent. Saved views for every team.
Snooze and reminders
Park a conversation until the parcel ships or the customer replies.